Refund and Return Policy
Refund & Return Policy
Effective Date: [24/04/2026]
At SomiCollections, customer satisfaction is important to us.
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1. Returns
We accept returns only if:
– Product is damaged
– Wrong product delivered
Return request must be made within 24 hours of delivery.
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2. Return Conditions
– Product must be unused
– Original packaging required
– Proof (video) required
We request you to please make an unboxing video of the product.
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3. Refunds
Once approved:
– Refund will be processed within 5–7 business days
– Amount will be credited to original payment method
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4. Non-Returnable Items
– Used products
– Products damaged by customer
– Sale items
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5. Cancellation
Orders can be cancelled within 24 hours of placing the order.
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6. Contact
For returns/refunds, use the contact form on our website.
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